Refund policy

Returns

We offer a 14-day return policy: you have 14 days from the date you receive your item to request a return.

To be eligible for a return, the item must be unworn, unused, in the same condition you received it, and in its original packaging.

To start a return, please contact us first at info@ravenscraftsdecor.com. If your return is accepted, we'll send you instructions on how and where to send the package. Wings sent back to us without prior contact will not be accepted.

Return Shipping Costs

Return shipping is paid by the customer, unless the return is due to our error (such as a defective or incorrect product), in which case we cover the return shipping cost.

Damages and Issues

Please inspect your order as soon as it arrives. If the item is defective, damaged, or incorrect, contact us within 3 days of delivery so we can evaluate the issue and make it right. Claims must include detailed evidence - clear photos of the damage from multiple angles, along with the packaging. Claims submitted after 3 days, or without sufficient evidence, may not be eligible for a replacement or refund.

Exceptions / Non-Returnable Items

Custom wings cannot be returned, unless product is defective or incorrect.

Cancellations

Refunds

Once we receive and inspect your return, we'll notify you whether the refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note that it can take additional time for your bank or credit card company to process and post the refund.

If more than 10 business days have passed since your return was approved, please contact us at info@ravenscraftsdecor.com.

Non-Delivery Due to Customer Error

If an order is not delivered due to a customer-related issue - such as an incorrect or incomplete shipping address at checkout, failure to collect the package, refusal of delivery, or failure to pay customs duties or local taxes - the order will be considered the customer's responsibility.